Sometimes, due to unpredictable weather, outages cannot be avoided. Now is a great time to ensure that your contact information is up to date with a phone number linked to your home address, as well as an email that you check frequently. By keeping your contact information up to date, you can take full advantage of the services TCEC offers.
Accurate contact information enables TCEC to notify you of potential issues and planned outages. In some cases, it may also speed power restoration. Another reason to keep your phone number and email address up to date is to ensure you receive reminders and notifications about upcoming payments, overdue bills, or bills subject to disconnection. You can also enroll in energy use alerts through SmartHub to be notified of unusual electricity use during your billing cycle.
If TCEC does not have a current phone number or contact email, you may not receive essential calls or notices about your service. You may also find that it can be more difficult to report an outage.
Here’s How to Update Your Information
- From a computer, visit tcec.smarthub.coop, then click on “My Profile.” You can also update your phone or email on the SmartHub mobile app under “Settings” then “Manage Contact Information.”
- Email email@example.com with the correct contact information. Be sure to include your account number and service location for reference.
- Call TCEC at 580-652-2418 between 8 a.m. and 5 p.m. Monday through Friday to speak with a member service representative.
You can also include corrections in the space provided on your payment stub from your electric bill. Thank you for helping TCEC keep you connected.