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How We Protect You

TCEC understands the importance of ensuring the confidentiality of our members’ information. To help guard against the potential of identity and information theft, TCEC complies with the standards set by the “Red Flags Rule,” security regulations developed by the Federal Trade Commission (FTC). In accordance with the rule, TCEC will identify, detect, prevent, mitigate and update Red Flags that signal the possibility of identity theft in connection with the opening of a covered account or any existing covered account.

Only authorized account holders can make inquiries or changes to any TCEC account. The authorized account holders must contact TCEC in order to disconnect or reconnect an account.  If the authorized account holder is handling this business over the phone, they must provide the TCEC representative with the last four digits of the caller's social security number, account password or tax identification number. To add authorized account holders, call TCEC at 580.652.2418.

We offer secure payment options online, over the phone, and in person. This includes the SmartHub online portal and mobile app, as well as our secure, automated phone system. Outside of SmartHub, we will never store your payment information.

We provide a secure website for accessing and submitting information.

We share information about suspected fraudulent activities affecting TCEC members.

We never sell member information to marketers or third parties.

How to Protect Yourself

Avoiding Scams

Passwords and Websites

  • Always use a complex password for SmartHub and other websites where you access sensitive information. Check out some tips for setting a strong password.
  • Your SmartHub password should be different from passwords you use on other sites. That way, if another website is hacked, attackers won’t be able to use the same password to access your SmartHub account.
  • Always look for “https://” at the beginning of a website’s address before you submit any sensitive information. This indicates your information is protected with encryption when you send it. All of the pages on our website are secure.
  • Make sure you’re using up-to-date software when connecting to SmartHub. Most newer browsers and devices will update automatically; just remember to apply the updates quickly.
  • Always use a trusted network when connecting to SmartHub. Avoid using public Wi-Fi, especially when entering payment information.

Want to know more? 

  • SANS Cybersecurity Tip of the Day
    Check here for daily security tips. The SANS monthly OUCH! Newsletter is also a good source of more in-depth information.
  • RSA Conference Safety Videos
    Especially helpful for parents, the RSA Conference has great videos that make technology more accessible for everyone.
  • have i been pwned?
    This website lets you check to see if any of your accounts have been compromised in a known data breach.