Survey results identify cooperative’s strengths and weaknesses

Continuing improvement is one of TCEC’s goals when it comes to member satisfaction. TCEC uses the widely recognized American Customer Satisfaction Index (ACSI) as its measuring stick. This year’s score on the index was 83, the best score the cooperative has received in the past decade. It was four points higher than the score of 79 the cooperative received in 2018. The 2020 score was also markedly better than benchmark scores from other cooperatives and types of utilities.

This score is formulated from questions asked by an independent third party on a survey sampling of members earlier this year. The cooperative recently received the full results of the survey. While improvement is always good, the cooperative’s leadership team knows it must continue to better the cooperative. For that reason, we want to help our members understand the cooperative’s efforts around the following key service attributes. Looks out for your best interests. Provides good value for the money spent.

Has a goal of providing electricity at the lowest cost possible.

One of the biggest advantages the cooperative has when looking out for your best interests is its board of trustees. These are residential members elected for each of the nine voting districts the cooperative serves. Trustees’ decisions guide and govern the cooperative and they are local, paying the same rates and receiving the same service as those they represent.

Providing good value for the money spent is more than the amount a member pays for their electric bill. It’s the way the cooperative helps its members to manage their energy use and the service provided to the member when contacting the cooperative.

TCEC takes many measures to contain costs and continue providing safe, reliable and affordable electricity. Implementing improved construction standards has paid off in better reliability. There’s a balance between reliability and cost. The lowest cost possible is unique to TCEC, without comparison to other utilities, because every electric system is different.

The next member survey will be conducted in 2022. If you participated in the survey, we thank you for your feedback.