Payment Options

All members (except those on Pay As You Go) receive a standard monthly bill for electricity use. Bills are due and payable upon receipt. We know one way to pay won’t fit every member’s needs. Tri-County Electric Cooperative (TCEC) offers the following payment choices for its members.

Autopay (Electronic Funds Transfer or Bank Draft)

  • Automatically withdraw from a bank account or credit/debit card each month
  • Auto payments are withdrawn by your bill due date and no action is required from you

Pay Now (Online Quick Pay)

Make a quick, one-time payment using the Pay Now option

All you need is your account number and the last name or business name on the account

Pay Via Mobile App

Use the SmartHub mobile app to pay your bill, view your use, set up alerts, and more.

  • Free with no fees
  • Available 24 hours a day, weekdays, weekends, and holidays

Search for “SmartHub” by the National Information Solutions Cooperative in your app store to download.

Apple Store Google Play

SmartHub Video

Members can make payments over the automated phone system 24/7 by calling (580) 652-2418 and pressing Option 2 or by calling the system directly at (855) 941-3616.

For security, and to comply with federal Red Flag Rules, TCEC employees cannot accept payments over the phone.

  • Do not mail cash
  • Pay with a check or money order via mail
  • Please include your account number on the check or money order

Mail payments to:

Paysite Kiosks

Pay in person at any of our convenient PaySite kiosks

  • When making a TCEC payment, it will post to your account immediately, whether it is day or night.
  • Cash payments made in excess of your bill amount will be credited to your account
  • PaySites do not have the ability to provide change

PaySite kiosks allow you to make payments by:

If you need assistance using a kiosk, please call us at (580) 652-2418.

Kiosk Locations

LocationName & AddressHours Available
Beaver, OkDowning's Market
216 Douglas Street
7 a.m. to 7 p.m.
Monday through Sunday
Boise City, OkMoore's Food
201 East Main Street
8 a.m. to 9 p.m.
Monday through Sunday
Elkhart, KsEPICTOUCH
610 Cosmos Avenue
8:30 a.m. to 5:30 p.m.
Monday through Friday
Goodwell, OkLas 3 Reinas
108 West Highway 54
6 a.m. to 10 p.m.
Monday through Saturday
8 a.m. to 8 p.m.
Sundays
Guymon, OkHutch's #123
515 Southeast 2nd Street
24/7
Guymon, OkMora's Market
702 North Main Street
8 a.m. to 9 p.m.
Monday through Sunday
Hooker, OkTCEC Office
995 Mile 46 Road
24/7
Texhoma, OkSlats Food Market
105 East Highway 54
7 a.m. to 9 p.m.
Monday through Saturday
10 a.m. to 6 p.m.
Sundays

TCEC Office

You may pay by check, cash, or credit/debit card at our office at 995 Mile 46 Road in Hooker, Oklahoma. Get directions to the office.

Our lobby is open from 8 a.m. to 5 p.m. Monday through Friday, except for some holidays. Visit our Location & Hours page for our Holiday list.

We also have a paysite kiosk in our foyer that is accessible year-round, 24 hours a day, 7 days a week.

Drop Box

TCEC has a drop box directly across from the front door at its office, which is located at 995 Mile 46 Road in Hooker.

Payments dropped off after 8 a.m. Monday through Fridays will post the next business day.

Please pay inside to avoid broken payment arrangements or disconnection.

Please note:

TCEC is not liable for lost or stolen payments. While we have video surveillance, TCEC suggests either delivering payments to a kiosk or paying online through SmartHub.

The Pay As You Go program from TCEC is simple, affordable, and flexible.

  • There are no late fees or deposits on the program
  • You decide when and how to pay your bill

Pay As You Go FAQs

Pay As You Go is a program offered by TCEC that allows members to:

  • Avoid deposits and fees
  • Customize their payment schedule
  • Purchase energy when convenient
  • Monitor their electricity consumption in a self-managed program

You’re in control with Pay As You Go.

Through SmartHub, members can set up several convenient options for alerts and payment via email or text. Members can be notified of a:

  • Low balance
  • Daily balance
  • Pending disconnect, disconnection, and reconnection

TCEC’s Credit Screening & Deposit Policy

  • TCEC runs a credit check on any person applying for new service.
  • Under the traditional monthly billing system, applicants with a history of non-payment or other credit impairments are required to pay a security deposit to open their account.
  • Many people find it difficult to come up with the money for those deposits.

Would it be easier for you to make weekly or biweekly payments rather than 1 large payment each month? If so, Pay As You Go may be for you.

  • You can switch to a Pay As You Go account even if you’re already have service with TCEC.
  • Your existing security deposit will be used to cover any outstanding balance and establish your new Pay As You Go account.
  • In most cases, outstanding balances can be spread out over time through a payment agreement.
  • With a payment agreement, the money applied to your account will be split between the outstanding balance and future energy use.
  • Specifically, 75% of the payment will cover future energy usage, and the remaining 25% will go toward past-due balances.
  • There are no deposits, membership or processing fees to enroll in Pay As You Go.
  • There must be a credit balance at all times to maintain electric service.
  • The minimum credit balance required to begin service with Pay As You Go is $20.

No, Pay As You Go members do not receive a monthly statement.

  • Members can access their account information via TCEC’s website, mobile app, in person, or via telephone.
  • You can also receive text or email account and balance updates.

No, Pay As You Go members do not pay a deposit.

  • Pay As You Go members can log in to their accounts through SmartHub found on TCEC’s website.
  • You can also sign up for text or email alerts for balance notifications.
  • You will receive a notification when your account has a credit balance of $25 unless you modify this alert level yourself.
  • All members who have electric service during the period for which patronage capital is retired will receive a check if their refund is more than $5.
  • When the check is less than $5, the amount is held for a future retirement.

Payments can be made at the member’s convenience:

  • Through SmartHub
  • At one of the payment kiosks located across TCEC’s service area
  • Via phone with a check or credit card
  • In person at our Hooker office

Unless participations is ceased, members participating in the Pay As You Go program are not eligible for:

  • Payment arrangements
  • Electronic Funds Transfer (EFT)
  • Levelized Monthly Payment (LMP) programs
  • It is entirely up to you. Members can put as much or little in as they need or that fits into their budget.
  • TCEC does require that customers have money in their accounts at all times.
  • The minimum amount accepted to refill your Pay As You Go account is $20.

During normal business hours at the cooperative’s office, members may purchase power by:

  • Internet
  • Telephone
  • Payment kiosk
  • Mobile app
  • This is entirely up to the member.
  • When you set up your Pay As You Go account, the default credit balance at which you will receive alerts is $25.

You select how and when you want this information, whether it is through:

  • Text
  • Email
  • Mobile app
  • Payment is at the member’s discretion.
  • Once your account reaches a zero balance, it is subject to immediate disconnection.
  • If you do not purchase more power, the meter will be turned off.
  • Members may be disconnected at any time their balance falls below is 0. This includes holidays, weekends, or during severe temperatures.
  • The Service Availability Charge will continue to accumulate on the account and will be deducted from the next additional purchase payment.
  • The minimum amount accepted to refill your Pay As You Go account is $20. Once a payment is made and processed, power will be reconnected.
  • The Pay As You Go program is voluntary for residential service members.
  • If you have a past due balance, you must stay on the Pay As You Go program until it’s paid in full.

Save a tree, go paperless!

Did you know for every 1,000 members who choose paperless, more than 24,000 envelopes, 36,000 sheets of paper, and $5,000 in postage are saved each year? Paperless benefits both you and our cooperative. Signing up is quick and easy!

  • It only takes a few minutes to sign up for paperless via SmartHub.
  • SmartHub is user-friendly and it lets you manage all aspects of your TCEC account wherever, whenever is convenient for you.

To sign up for paperless billing:

  1. Log into your online SmartHub account and click on “My Profile” on top menu
  2. Choose “Update My Paperless Settings”
  3. Click the button to turn on paperless billing
  4. Choose yes to confirm. It’s that easy!
  5. On the mobile app, choose “settings”, “paperless bill settings,” and move the toggle switch to on, and click “yes” to confirm.

For any questions about paperless billing, please call us at (580) 652.2418.

  • Are you worried about personal security? (i.e. no paper invoices in the mailbox)
  • Not getting payments in on time and paying late fees?
  • Do you forget to pay your bill altogether and have to pay reconnect fees?
  • No time to sit down and write checks for bill payments?
  • Don’t want to waste travel time to drop off your payment at TCEC or the post office?
  • Frequently losing your paper bill and frantically searching for it to make payment?
  • Always rushing to ensure payment is made at the last minute?
  • Are you someone who frequently travels and is out of town on a semi or regular basis?

Paperless billing is a great tool to help you avoid all these potential bothers!

  • View or print your electric bill anytime with 24/7 access to your secure online account information
  • Receive an automated e-mail notification when your monthly electric bill is ready
  • Easily review your electric use, payment and billing history
  • No fees – you can pay your electric bill online for free
  • Eliminate mailbox clutter

Multiple Accounts

If you have multiple TCEC accounts, you can sign up for group invoice billing and only receive one bill in the mail.

Group invoice billing accounts can sign up for AutoPay, but each account must be set up individually.

Credit Balances

Bill Assistance Resources

Need help paying your bill or want to help someone else pay theirs? Visit our Payment Assistance page if you need help paying a bill.