Account Access and Security - Protecting your account
As your local electric cooperative, we look out for you — our members. One of the ways we do so is by safeguarding your account information. For example, we comply with the standards set by the Federal Trade Commission’s “Red Flags Rule” to help prevent identity theft in connection with the opening of an account or any existing account.
Another way we protect members is through our policy regarding access to an account. Only authorized account holders can make inquiries or changes to any TCEC account. If the authorized account holder is calling TCEC, they must provide the TCEC representative with the last four digits of the account holder’s social security number, the account password or tax identification number. Account owners can add authorized account holders by calling us during business hours at 580-652-2418.
We also comply with the Payment Card Industry Data Security Standard to maintain a secure payment environment. We offer secure payment options online, over the phone, and in person. This includes the SmartHub online portal and mobile app, as well as our secure, automated phone system. Outside of SmartHub, we will never store your payment information.
We provide a secure website for accessing and submitting information. When members report suspected fraudulent activities, we share that information with you to raise awareness. Finally, we never sell your information to marketers or third parties.
Don’t forget to keep your information current with the cooperative so we can notify you of anything that could affect your electric service.
How to Update Your Information
Visit www.tcec.coop and sign into your SmartHub account then click on “My Profile.”
You can also update your phone or email information on the SmartHub mobile app under “Settings.”
Call TCEC at 580-652-2418 between 8 a.m. and 5 p.m. Monday through Friday to speak with a member service representative.